We're here to help!
Whether you're a residential or commercial customer, we're always ready to help solve any problems you might have. Depending on your problem and the urgency, there are a few different ways you can contact us for help.

Read our FAQs  (Frequently Asked Questions)
Chances are, the problem you're having is something we've already answered many times for other customers. That's why we created our FAQs pages. We have separate pages for residential customers and business customers. Before giving us a call, please take a moment to review our FAQ pages to see if your problem is answered there. The links below will take you to each page.

Residential FAQ

Business FAQ

Email us
If your problem isn't answered on our FAQs pages and it isn't extremely urgent, you might consider emailing your problem or question to us. During the business week, we'll do our best to answer you the next day. On the weekends, we'll most likely have an answer to you the following Monday. To send an email, click the link below or email us at: support@hesenergy.net.

Click to email us

Call us
If your problem is serious or urgent and you need immediate resolution, call us anytime on our 24 hour tech support line. After business hours (7:00-4:30 M-F), our answering service will take your call and will ask for your name and phone number. Typically, within 5-15 minutes, one of our technicians will call you to discuss your issue and do their best to resolve it.

24 Hour Technical Support Line- (270) 887-0763