Technical Support

EnergyNet provides 24/7 technical support to all EnergyNet internet customers. It is our goal to provide our customers with the most reliable internet service possible. But we realize there will be times when things can go wrong or you just need to ask us a question. That's why you can call us 24 hours a day, 7 days a week, 365 days a year. You can reach us by calling (270) 887-0763.

Before Calling....

Our technical support staff tends to answer a lot of the same questions over and over. That's why we've created a webpage listing these questions and their answers. Before calling us, please take a moment to visit our Frequently Asked Questions (FAQ) page. If you don't find the answer to your question on our FAQs page, feel free to call our 24 hour technical support line at (270) 887-0763.

If your problem isn't urgent...Email us

If you don't need an immediate answer, you might consider emailing your problem or question to us. During the business week, we'll do our best to answer you the next day. On the weekends, we'll most likely have an answer to you the following Monday. To send an email, click the link below or email us at: support@hesenergy.net.

Click to email us